Unburden Your Team.Increase Revenue.Deliver Exceptional Care.

Concurrently handle multiple patient phone calls 24/7 with no hold times (after hours & holidays included).

Handle calls for appointments (booking, rescheduling, cancellations) without staff involvement.

Instantly answer questions about general inquiries (insurance questions, services provided, business hours, providers, parking, etc.)

Detect cancellations and contact waitlisted patients to refill slots and protect revenue.

Send outbound call reminders for appointments, prescriptions, and follow-ups to cut down on no-shows.

Communicate with patients in their language of choice, with automatic language detection.

Ability to hand off calls to staff when necessary.

Provide full transcripts of every call, including actions taken, and integrate with your current scheduling system.

Fully HIPAA-compliant with careful handling of PHI.

Gather and submit necessary info to insurers; make outbound calls as a prior auth specialist to obtain prior auth approvals using knowledge bases on insurance providers, reducing delays and paperwork burden on your staff.

Automatically contact referred patients and help them schedule quickly, so no opportunity is missed.

Automatically collect payments over the phone, improving cash flow and reducing missed payments.

Process routine refill requests end-to-end by accepting/making calls from/to patients and sending them to providers for approval, saving staff time, improving patient compliance, and reducing errors.

Check in with patients to assess recovery and satisfaction, improving care quality, and patient retention.

Tailored features built from your feedback and unique operational needs.